Kyoku Tech Returns and Refunds Policy

At Kyoku Tech, we strive to ensure our customers are satisfied with their purchases. Please read our Returns and Refunds Policy carefully to understand your rights and our processes.

  1. Returns
    We accept returns under the following conditions:
    • The item arrives damaged, defective, or incorrect due to our error.
    • The return request is made within 7 days of receiving your order.

    To initiate a return, please contact us at team@kyokutech.com with the following details:

    • Your order number.
    • A description of the issue.
    • Photos or videos showing the problem.

    Once your return request is approved, we will provide instructions for returning the product.

  2. Refunds
    Refunds are only available under the following circumstances:
    • The product is faulty or damaged upon arrival.
    • The product is significantly not as described.

    We do not accept refunds for change-of-mind purchases.

    To request a refund, please contact us at team@kyokutech.com within 7 days of receiving the item and include the following details:

    • Your order number.
    • A description of the issue.
    • Photos or videos showing the problem.

    Once we verify the issue, refunds will be processed within 14-28 business days to the original payment method.

  3. Non-Returnable Items
    Certain items cannot be returned or refunded, including:
    • Products marked as “Final Sale.”
    • Items damaged due to misuse or neglect.
  4. Order Issues
    If your order does not arrive within the estimated delivery time, please contact us. We will investigate the issue with our supplier, CJ Dropshipping, and provide a resolution.
  5. Shipping Costs
    • If the return is due to our error, we will cover the shipping costs.
    • For other returns, the customer is responsible for return shipping fees.
  6. Contact Us
    For any questions or concerns about your order, please email us at team@kyokutech.com. Our team is here to assist you.